PAY-AS-YOU-GO

 

SERVICES   We simply keep a tally of the services you have used and we bill you at the end of the month.   You get the same of high-level of service and peace of mind in knowing that you have an IT partner who will be there when you need them. The longer we work with you the better we get to know your requirements so the better we can serve you.   All pay as you go services are offered during normal working weekdays only, between the hours of 10:00am and 4:00pm     These are the services you get …   Email Support   You send us an email of your problem and we will respond with the answer, usually within 24 hours.   Log your incident by email to   support@cardinalcomputercare.co.uk   Email is used for the non-urgent enquiries and it’s a fixed cost per incident regardless of the number of emails up to closure. You will get a trouble-ticket number with the first mail for each enquiry so we can track the problem through to completion.     Telephone Support   This is a great way to get little niggles and simple problems solved in minutes rather than hours or days.   You call us to log the incident and a technician will call you back usually within 2 working hours.   Telephone support is sound and practical non-jargon help and advice for you and your staff as when you need a little bit of help.   Call us now on 01527 850 550    Remote support is, at your invitation only, where we use a secure Internet connection to connect to your computer systems to provide fast and efficient fault finding and fixes. Keeps your downtime to a minimum and saves time and money for your business. You can normally expect a 2 hour response   Remote support can only be achieved following your authorisation at each session, and only where a suitable Internet connection exists and your systems support Microsoft’s Remote Assistance, Remote Desktop or VPN.     Onsite support is provided in situations where it isn’t possible to determine or fix the problem either by phone or remote means, as for instance, where faulty equipment needs repairing or replacing.   Your site visit will be scheduled for a technician to call and you can expect this to be within 24 to 48 hours of the requirement being logged with us.   [top]

BENEFITS & SAVINGS   Massive time savings and reduced losses due to less computer outage and fewer disruptions   Fast helpful information and advice gets you and your staff up and working with the minimum of delay   Fewer frustrations means less stress, means a more relaxed and more productive team in the workplace.   Cost Structure   Email support is fixed at just £6.00 for Pay-as-you-Go customers for each incident regardless of the number of emails sent or received up to when the ticket is closed.   Telephone support is charged on a per minute basis with a minimum charge of 15 minutes for each call. The rate is just £1.00/minute.   Remote support is charged a the same rate as telephone support. These two services go hand in hand where remote assistance can be achieved through a suitable ADSL connection and where your systems support Microsoft’s Remote Assistance, Remote Desktop or VPN.    Onsite support is charged at £68.00 for the first hour, or part thereof and then at £10.00 per 1/4 hour for second and subsequent hours, or parts thereof.   No Fix, no fee - if we can't fix the problem we don't charge a penny.   Get 30 days credit FREE …   All support is recorded and your invoice, which is issued at the end of each month, itemises each support unit used.     Installations   Planned around your business activities to keep disruptions and effects of system downtime to a minimum. Rates are charged at £40.00 per hour.   Travelling Time   No charge is made for travelling time for Call-outs or installation work.     Geographic Area   We are looking after the computers and networks of a wide selection of businesses types including catering and food, manufacturing, logistics, legal and financial services, photographic and printing, retail and more, in an area roughly within a 25 mile radius of Redditch.